Is
your furniture made from solid teak?
Yes,
we only use solid teak - no veneers.
How
long will it take for the furniture to reach my local port?
Typically
to the USA or Europe - 25/30 days.
Is
it easy to import a whole container?
Yes,
it's quite a simple process. We only deal with reputable shipping
companies and we will be pleased to let you have container shipping
prices to your nearest port.
After
the container has left our port in Indonesia, we send you all
the necessary shipping documents which you then give to your local
freight forwarder. He will make arrangements with you for delivery
to your home or business.
Are
there any local taxes for me to pay when I import furniture from
Indonesia?
All
countries have different rules and regulations. Fortunately Indonesia
is still usually classified as a developing country so there should
be little or nothing to pay but the best advice will come from
your local customs broker or agent.
How
long is production time for my furniture?
For
retail orders from our website we need 21 days. For containers,
about 5 weeks - if we have stock of the items you order then production
time may be reduced. For regular customers with larger orders
we can work out a production schedule.
What
are the payment terms?
TT Bank to Bank .
For
container purchases, terms negotiable.
Can
you make custom furniture to order?
Yes,
we can. About 60% of our furniture is customised to suit individual
customer's requirements. All we need is a sketch and some dimensions
and we will be pleased to let you have our quotation.
What
happens if the furniture arrives damaged?
Our
furniture is securely packed and cased in timber framing before
dispatch and should reach you in perfect condition. Be aware though
that accidents in handling can happen. We advise that you take
out local insurance in your home country to cover the risk from
the date of shipping to the date of delivery. If you already have
home insurance you should be able to add this additional cover
at small cost and in the unlikely event that any goods have suffered
damage during transit you will be better placed to deal with the
insurance claim locally.